I will never purchase a vehicle from this place!! I went in on a Saturday mid-day to look at a Grand Cherokee. I walked around the lot for awhile, has 4 sales guys walk past without acknowledgement; thought ok it's a busy Saturday. I then walked into the showroom, stood by the grand Cherokee in the middle of the showroom since that was the vehicle I wanted to look at and test drive. I stood there for 30 minutes, had multiple sales members walk-by look at me and keep walking without any acknowledgement. I watched as 3 guys stood there and talked about their plans for the weekend, watched as another one stood drinking a cup of water and then proceeded to chew on the styrofoam cup. After 30 minutes of being completely ignored the final straw was when a middle-aged man walked in and was immediately helped.
After leaving I called the sales manager to report my experience. The sales manager said he was sorry and asked me to come back so he could handle my sale and get me a good deal; I asked what he was wearing today and he was one of the multiple sales people that passed me without acknowledgement. I am a 30 year old professional in town; I will never purchase from ANY Russ Darrow Dealership because if this experience. Sorry you lost out I'm going to Zimbrick!