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| - Samurai Sam's would have gotten a 4 or a 5 star review, as the food is actually pretty consistent, flavorful, fairly healthy and at a good price point.
The issue I very often find, is that there is a HARD up sell at the register.
At the register and outside the building on banners, they advertise a $5 bowl of dark meat chicken, white rice and veggies. It's very clear what comes in that dish. What happens nearly every time I go, is that the person at the register attempts the up sell, asking you if you want to add white meat chicken, steak, brown rice, noodles, extra spice, etc. Each of which come at an additional charge. Choosing these options push a $5 bowl up to the $10+ range. Mind you, the menu has all of these options is other dishes available at their respective price points.
When a customer doesn't know this, they are caught off guard by the price, yet often times don't protest or even mention it. I witnessed this twice in this location today.
When I order and clearly state: "I'd like a $5 bowl, as it comes, with dark meat and white rice" that is exactly what I desire. Why the additional hard up sell?
This aspect makes it hard to keep coming back.
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