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  • We've stayed at this hotel about twice a year for the last four years. It's a little hit or miss, so not sure if we will use them again in the Spring. Lobby Bar Sarah was not handling the pressure of being busy very well. She was slamming her boss behind his back ("I'll have him get you your salsa, he's not doing anything else"), being short with customers (at 205pm, when lunch officially ends at 2pm, snarkily telling people they can no longer order off the lunch menu instead of offering to check with the kitchen on the availability of a specific item) and snapping at fellow employees running food or trying to help her. We went here three times over the week, and twice the bar was understaffed. Margarita pizza was boring. Would consider making thinner crust pizzas. Market salad with salmon was excellent! Chopped salad should have chopped greens, per it's name, but also really tasty. I like the wines with variable pour sizes. Cocktail prices are a little high for Phoenix. Top of the Rock Catrina was the best server we had all week. Our food was good, but we were not ever whelmed as we should have been given the pricing. I suggest they revisit dessert options, as we tried two and neither one was good. Please explain that your ceviche is tomato based and not what people are typically used to...I was looking for traditional ceviche, and this was not it. Breakfast buffet Great selection of fresh food! Completely annoying that more money is charged for the exact same food during the week. Not fair to those of us without expense accounts. Pool/Pool Bar People were consistently walking around the pool area to see if people needed anything. Vanessa continues to be a great server at the bar. Half the pool was closed while we were there, which was a bummer. Also, stabbed my foot on a metal beer bottle top in one of the jacuzzis, so would be great if they could clean them more often. Please do something about the many people that sneak into the hotel to use the pool and jacuzzi. It seems like it would be really easy to install key card locks at the entrances.
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