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| - Do NOT make the mistake of boarding here.
Whenever I've had to board any of my babies, it's always been at their vet. So when I made the decision to board my dog for 2 overnights at Long (which is also his current vet office), I thought I was making a good decision. Wrong. Boarding only 2 months after his last Bordatella vaccination...and I get to take a SICK DOG home. He didn't even want to jump up into my vehicle to leave. I didn't think about it, since he's always been just flat toast and worn out after boarding before (lots of excitement from being around so many other dogs). But when he starts coughing late the next night and has green mucus discharging out his nose, I begin to worry. I took him back the following day -- the vet (not the one we've seen before) says "let's boost his Bordatella and go with some antibiotics". Now, I've already made it known that I feel they are liable for my dog's health at this point. Then of course when I get ready to leave, I get slapped with a $50 bill for the shot/meds. The last time I checked, I did not sign any liability waivers. Oh, but they didn't charge me for the office visit. Well wow, you better believe you won't. I couldn't afford to hang around to talk to another vet about the bill, so I paid under protest and left. I was promised a call from one of the vets (dunno who)...we'll see if I get it or not.
On this boarding trip, I also paid for a bath & for his nails to be done (by dremel). I always specify to them to make sure they clean his face wrinkles and tail/tail pocket during his bath. Neither of these were done...so there's another bill under dispute with them.
Side note: previous trip for bathing -- he got a bath and then was put in an outside kennel!! Seriously? That defeats the purpose of the bath. My dog is a 100% indoor family member, and leaving him in an outside kennel only makes him smell like outside and cancels out the bath completely.
While the staff is friendly, the practices and protocols are questionable. At this point I would not recommend Long to anyone, and am considering changing vets.
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