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| - First of all, I blame myself. I've known for a long time that Ulta has less than desirable customer service. I guess I am an optimist. I really want to think they would improve their customer service over the years but sadly they have not. From their cashiers (who are so freakin' slow and why is it there is only one ringing people up), to their less than pleasant makeup artists (unskilled and unknowledgeable about the cosmetics carried at their store compounded with inability to apply makeup). Let me entertain you and share my most recent adventure.
As I enter the only Ulta in metro-Phoenix, I'm not greeted, and there's at least 3 sales clerks/wanna-be makeup artists I encounter as I walk thru the store to the back where they carry all the hair products. After picking up my favorite shampoo, I decide to wander into the cosmetics department to see what's new. One of the sales clerks (who ignored me when I entered) slowly comes up to me, notably not really wanting to help me but I guess she felt that she needed to at least "try" to seem like she wanted to sell cosmetics. I play along and ask her about new shadows and blushes and what she recommends. Since Ulta has very competitive brands, she is very politically-correct by informing me they are all wonderful. Whatever. Do you have an opinion? Maybe some follow-up questions like "What are you looking for in a product?" "What products do you currently use?" Like every time before, I leave the cosmetics department empty-handed. I'm not the typical customer that will buy a set because it comes with a little bit of everything. That's borderline hoarding and I don't dig it. Show me a product that works, and I'll buy it. Give me great customer service, and I'll buy a bunch. Simple as that people. I'm a sucker for great customer service and will spend a lot of $$. Ask my spouse.
So I make my way to the long line. Long because there's only one cashier who is dealing with a disappointed customer. Am I surprised? No. Am I reconsidering where I buy from the next time? Absolutely. The customers in front and behind me are clearly just as frustrated as I. One lady mentions, "This is why I buy online!" I totally agree. So I finally make it to the cashier who doesn't greet me, just tries to sell me more magazines than I need. I respectfully decline. She rings up my purchases and literally throws them in a small bag. By the time she squishes all my products in the little bag, it's bursting at the seams. I give her my coupon (20% off my entire purchase which is the only reason why I went to Ulta in the first place) and with disdain, she runs it and makes sure she rips it into teeny tiny pieces in front of me. What is she trying to say? You'll never see this coupon again? Whatever, get over yourself.
So long story short, Uta sucks. Especially the one at the Esplanade. It's such a shame. Ulta is in the business of selling beauty products and helping its customers look and feel better about themselves, which they clearly do not. I've tried to avoid the Ulta at the Esplanade, but I have to say even the one in Ahwatukee and Chandler are almost as bad. I get better customer service at Walmart. That's how bad Ulta is. Your Utra-suckly, Ulta! I'm seriously never, ever buying from you ever again! If I could give you zero stars I would.
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