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  • Classic bait and switch. The front office staff here are horrendous. PLEASE PASS THIS PLACE UP. I went in for a $20 exam and x-ray full expecting to need work done. I received a quote for $2200 that included a fair amount of work. That was if I paid cash, if I used insurance it would be less I was told (not told how much less). I consulted and purchased a dental plan though my insurance company and read up what they would cover and contacted the billing dept at Bright Now!. I was told by the staff there, to get all the work done in my quote it would be roughly $900. I paid that and they started work which started with a debridment that included a deep cleaning after the other work was complete. Next came fillings before I had extractions the following week. I found out the NIGHT BEFORE my extractions I would have to pay an additional $600 for extractions. So I scraped that together and asked if my deep cleaning was still covered under what I had paid and was told it was. After the extractions I was told in order to get the deep cleaning it would be an additional $360, and another $380 for whitening. This was all supposed to be covered under my insurance and $900 co pay, after doing the math I realized my co pay came out to $2240, almost to the dollar what they said I would pay without insurance. I confronted them about this and they denied everything, created a new billing/estimate (right in front of me) and said everything they said was accurate. THEY ARE CON ARTISTS AND LIARS. I like the actual dental staff and wonder if the have any idea what is going on up front? All I know is the office staff are piss poor excuses for human beings. These people will bait and switch you, lie cheat and steal. STAY AWAY!!! Learn from my lesson.
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