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http://www.openvoc.eu/poi#funnyReviews
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  • I took my car in because it was making a strange noise in the front right. I dropped it off strictly because it is so convenient next to my workplace. They called me shortly after to say the wheel bearing on the back right needed to be replaced, I needed two new tires, new windshield wipers, a light bulb over my license plate was out that needed to be replaced and I needed my tires aligned. I told them to go ahead and do everything except for the windshield wipers since they were not giving me any problems. I was called to come pick up my car and as I was halfway there (walking) I got another call from them saying one of my front ball joints was bad and that they recommend I replace it and to not drive on it longer than 1-2 weeks. I told them I have my own mechanic who I will go to to have him check on that (I was in a panic before because of the strange noise, should have taken it to him int he first place.) When I arrive the run down everything they charged me for and they said windshield wipers. I told them I did not say I wanted that and I would not be paying for that. The man told me it looked like they had approved all the work before they even called me to ask and then didn't take it off. Because of this they did not charge me for the windshield wipers. I drove the car to my mechanic and had him look over the bill and my car. He told me they also should not have charged me the $90 for the alignment because since they said there is a bad ball joint they cannot do an alignment. They called me and admitted the mistake and issued me a refund on that as well. It's very unsettling that they left the charge for the windshield wipers and the alignment on. What if I had not had a trusted mechanic I could go to? I would have been out $90 for no reason. It's very shady here and if you want someone you can trust I would definitely look elsewhere. I will never be going to this firestone or any other one ever again.
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