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Attributes	Values
type	rev:Review
dateCreated	2012-05-18 00:00:00 (xsd:dateTime)
itemReviewed	Mayo Clinic
http://www.openvoc.eu/poi#funnyReviews	5 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	12 (xsd:int)
rev:text	I would give Mayo clinic 0 stars if I could. I have had several appointments at the blvd Mayo clinic and have found myself in so many issues, it seem I am doing their job. First, I was told that I needed four different appointments and that I would be called when they are made. Never received a call. I found out when I call to complain to the neurologist that I was not feeling well. I was Advised by the assistant that the neuro was not their but will give me a call on Monday. I never received a call. I finally called Tuesday and screamed up a storm until the MD Spoke with me. I explained to her my problems and was advised of a plan. I was going to do the Botox injections at their office. She put in the Prior Authorization on March 26th. In the mean time I had other appointments. I found out that one of the appointments was to see A phyciastric who was suppost to prescribe me medication. come to find out they send all patients there and its only a one time visit. She refused to prescribe my medication and told me that the Neuro probably only sent me to her to get permission for the Neuro to prescribe the medication. That is not what I was told. I then check back at the end up April on my Prior Authorization and find out that I have other appointments that were scheduled. Again was not called and was never sent any information. I was furious to find out that Mayo submitted the Auth but it was still pending at this time because my insurance changed to electronic filing instead of paper. Pre certification never bothered to check up on the progress. It is now May. I finally get so upset about this Auth that I drive up to Mayo From Chandler to find out what is going on. I have Susan who send the messages to Pre Cert that she messaged them after I called and people were out so not one checked on the auth. She then tells me that I can call pre cert and find out what is going on. I call they tell me they are working on it and to call my insurance. I call my insurance and they transfer me three times. I got nowhere. I call later for the apppointment that was a follow up with the neuro. Susan tells me that they have not received the auth but I can use the follow up appontment for the injection procedure if I am approved by then. Well the day comes and I am now told I have to reschedule because they cannot get the auth. I call them and find out that thy have no later appointments to put me in. They have not injection appointments until august. I am in pain and they expect me to do what I need to do when Pre Cert and The Neuro department dropped the ball. I proceed to tell them that I can only come in later. They put me in a 3:30PM spot and telll me to come then even though the PA may not be completed. I want to complain. They transfer me to a liason who tells me that they are the place to set complaints and can do something for mey. This was the same as what Susan told me. my phone disconnects in the middle of the complaint. I call back to get the womans name I was speaking with and get Joell. she proceeds to tell me that they cannot do anything I have to talk to pre cert who the issue is with. I tell them that Susan and the previous person told me that I needed to speak to you. I demand A boss. She refuses to give me the information. joell then tells me that she will have the Neuro manager Kathleen Tuttle call me. I waited until 4:30PM and received a call. But I missed it. I tried to call back and was advised that I needed to leave a message. needles to say I have not gotten anywhere On the other Side. I was also told to see an ENT this was one of the appointments in the beginning. I was upset with this department because they lost my enrollment information from the Neuro. I had to refill out that information. When I was called the woman walked about 15 feet ahead of me did not say hello. I had to chase after her just to make sure I knew where I was going. She then takes me to a room tells me the MD will be in and then Leaves. Nothing. The Doctor just had Vocal surgery so I could not hear him but he was nice. Told me what he thinks is wrong and proceeded to tell me I need a CT of my ears. Great A two second appointment just to tell me to have more tests. There is something greatly wrong with Mayo clinic. at least the one on Mayo blvd. Good luch everyone.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Summer

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