I visited a couple of times when they first opened and was eager to try them because they offered milkshakes. The first two visits left me with coffee that taste like a warm milkshake (yuck!) and a milkshake that taste like a "mistake" drink, to say the least. The barista was happy to remake it so I didn't let it bother me and chucked the error in the "new place, still settling" category.
A month or so later, I stopped in to grab a quick hot coffee with some cream and sugar before starting my day (simple). After ordering, I watched the guy that was making my drink pick a scab on his elbow while brewing a fresh cup of coffee then proceed to grab the lid with the same hand to place it on my drink. Before my drink was even handed to me, I got the attention of another person and explained my concern and requested someone else remake it. Got the coffee and it was still not pleasant, even after all the cream and sugar added. I haven't been back since.