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| - I must agree with some of the other reviews here. I've been a patient since 2010 and am currently looking for a new clinic. This was a great practice when Dr. White actually would see his patients. The PA's and nurses are not bad, but the staff just brings down the whole office. I've waited three days to get a call back from a nurse, so something is lacking here. After going to this office for over 7 years, I recently (6-21-17) had another disappointing experience when I went in for an animal bite. Although I was able to get in, for which I am grateful, I was a little stressed about the bite. Even though their own records showed that I had a tetanus shot 6 years earlier, they indicated that I should get another one, so I did. I did leave with a prescription for antibiotics, which is what I really needed. The PA said they don't bill insurance because insurance won't pay, which I've found out from my insurance was 100% false. When my insurance called to request that they bill it, they refused. I appealed to them myself, and they would not budge, nor could I talk to a supervisor/manager. I also found out I had a credit on my account, for which they had not refunded. I had to pay out of pocket for the shot, and I billed the insurance myself. Hassle. After billing, I've now determined that insurance paid Ensign Med. I am in the process of trying to get refunded since they've been double-paid.
I was also told I could not talk to billing: they're in Texas. However, I was recently contacted by a Linda Sutton, whom I assume is local. Not sure where she is, but I cannot seem to communicate with her by phone. I'm attempting to get my billing ledger, but so far, no go. She seems to be way behind on her emails. It may not be their fault, but the system there seems to be not working for the patient.
The sad part is: They just don't seem to care. It's time to find another Physician that's interested in connecting with and retaining patients. I'm sure it's tough these days on the Physician's trying to keep up with the ACA, but I expect more from my Doc.
Update: I went down and talked to the front desk, and the woman was somewhat cooperative. I did get me ledger going back to 2011. I've done a lot of auditing in my day, but had trouble following it. Seems it might be that way by design. I was told again billing is in Texas. As for my refund, Dr. White has to cut the check, and he's out until next week.
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