| rev:text
| - Decent Americanized Chinese but Rude "Service"
We live very close to this and it's one of the only Chinese places in our area, so we stopped in to eat in or takeout a couple of times with so-so results. For dining in, the food is usually pretty good but the service is extremely casual and slow - and there is a major language barrier as English is not the first language of any of the employees. Takeout, pretty much the same. The last two times, we ordered delivery and had such a poor experience that I will never patronize this establishment again.
The first delivery, the food arrived quickly, but they forgot the white rice that comes with one of the dishes. We called and they said it would take at least 45 minutes to get the rice to us (bear in mind we literally live 3 minutes from the restaurant, and we are talking about WHITE RICE, which they scoop up already made from a giant vat), and asked if we would prefer to get a credit for the order to use next time. We said OK since we didn't want to wait and figured it would be easier to make our own rice. I asked if we needed anything to get the credit and she said no, it would be in their system.
The next time we called, we asked about the credit and they had no record of it (and did not honor it), even though they were able to pull our name and address info up with our phone number. Ok, whatever, we were hungry so we ordered anyway. The food took forever to arrive - probably over an hour. The food was quite dry and fairly cold, but my expectations for delivery are never very high. I then pulled out my Hot & Sour Soup to find that it was actually Wonton Soup. I was disappointed as I figured that at least that would be good (and I do not care for Wonton Soup), so I called to tell them. At first, the incredibly rude woman said, "Are you SURE that's what you ordered?" I said, "Yes, of course. I have never ordered Wonton Soup in my life." Then she says in a snarky tone, "Well, that's why we always read the orders back to you, to make sure it is correct." And I said, "Well, it was my husband you spoke to, but I heard him order Hot & Sour, and he says you DID repeat Hot & Sour back to him. AND, the last time we ordered from you, you also made a mistake and..." she then cuts me off "Well see, it is your fault then, it is your husband if this happened twice, and I cannot take responsibility for that!" Obviously at this point it is getting heated, and I say, "No! YOU forgot the white rice last time. There's no way that's our fault." So this bickering goes on for several minutes until I finally say, "So are you saying you're not going to take responsibility for this?" And she responds, "No, I am not going to take responsibility." And I say, fine, I will never order from you you again." And she actually replies with "Fine." And then we both hang up!
Let me just say here, I am not a difficult customer. I worked in foodservice for 10 years when I was younger, I always tip very well, and I am quite forgiving when things happen that are out of people's control. But I have NEVER in my 38 years been treated so poorly by someone who is in the SERVICE industry. I did not get her name, but I can avow, I will NEVER eat at China Tango again.
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