I have gotten a few cars from carmax my first car ever was from here at a young age and I did get turned away so I feel they work with you..well this time around my car was totalled and I was shopping online. When you request info someone actually calls you and this car I'm interested in they have had it on hold I though that was cool so you truely dont feel presured to buy. And the customer service seem great we will see when I test drive tomorrow.