Friendly-enough staff, good service, and a fair price for an oil change. I had an appointment at 11a and was told it would take 45-60 minutes when I dropped it off. They didn't even take the car into the bay until 11:15a, but it was at least done in the quoted time frame. Having had an appointment, however, I wish they would have started at the scheduled time to get me out 15 minutes sooner.