Jatujak service and consistency has gone way down we actually stopped ordering from this place about a year ago when we noticed that staff and food not on point like it used to be, especially on days when the manager isn't around. One time we ordered they mixed up the herbs (like basil in a dish that does not usually have basil), another time the pad thai was burned, and the massaman chicken was missing the garnish (they usually include crispy onions and shredded cabage on the side). As for staff, there is one lady in particular that should not be taking phone orders. Sometimes the phone even seems like it's off the hook! I get they have busy periods, but when you can't get through before dinner time, there is something else going on. Sorry Jatujak, you had a good thing going but you are just like all the others now, nothing special.