I had my hair done about 6 weeks ago. I am usually pretty accepting of different hair colors but my highlights didn't take at all, not sure if it is because it is organic or not. I wasn't going call and complain but all my friends asked if i dyed my hair myself because the partial was so off! I work full time and am 7 mo preggo and time caught up to me but they said they can't do a redo because it's past 2 wks. I usually don't like to dye my hair more than every 16 wks due to chemicals which is why i picked this place in the first place. I now just have to live with crappy highlights that i spent $120 on that they said they won't redo because of time frame. A mistake is a mistake regardless of time. See my highlight pic under their images!!!