| rev:text
| - Upgrade to one star based on the fact that we did eventually get resolution to our issue. And now the details...
We made the mistake of not looking up this store on Yelp when we happened by it after going elsewhere in the same shopping center (The Dump). We found a kitchen table that fit the bill for the size we had in mind. We had a very friendly salesman and worked out a price that we could stomach and purchased the set. Next, how to get this set into our kitchen. We had two options: 1. have it delivered for a fee or 2. pick it up. Well, I had a vehicle large enough to accommodate the set, so I wanted to do that. What's that you say? I have to go way out to the Avenues to pick it up? Hogwash! We opted to pay delivery and not have to don our Kevlar vests to make the pickup. (OK, I favor the East Valley- sue me).
That is where things went sideways.
The "warehouse" folks did not call the day before our scheduled delivery, which concerned me as that was the one thing I was promised as the time was a range. No call within a couple hours of delivery so I called the store, who got me the warehouse number. When I called, I was told that the set was on the truck and on the way. I confirmed the address and they had the wrong name AND address. They were trying to deliver my set to some guy out in the WV. They rerouted the truck and they eventually arrived after 5:00PM when we had a morning delivery scheduled.
Upon assembly, they quickly left and we took some time to inspect the merchandise. There were two issues: 1. one chair wobbled due to a leg being about 1/2" shorter than the rest. The second issue was in relation to a bench that came with the set. It had a upholstered seat and it appeared a box had been placed on it, leaving a depression that was pretty severe. We gave it 24 hours to even out, but it didn't. We then called the warehouse and were asked by a skeptical sounding lady to text her pictures of the bench so she can make sure ACME (the manufacturer) would do a replacement. Instead, we stopped by the store to let them know the issues we had with the delivery. The customer service manager was very friendly and helpful. He ordered new legs for the chair and another bench. The legs came into the store, and I picked those up but there would be a wait for the bench. Again, they did not call to confirm the delivery window when the promised date arrived. When I called the warehouse to confirm again, I was told that they ALWAYS call. I begged to differ but again, she was skeptical. By the time we got the replacement bench delivered, nearly a month had passed since the original purchase. Notably, the new bench cushions looked a little different than the other (it was much less loosely covered).
Overall, the store experience was decent (at least I was told what they thought that I wanted to hear), the product quality was mediocre but the delivery process and warehouse employee made me want to...write a review on Yelp.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)