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  • I really like PetSmart and their employees! I came here looking for a particular item for my dog and was very happy when they had it in stock and even had several different kinds to pick from. Not knowing my dog's size, I decided on getting a size in between medium and large and it fit him perfectly! However, after using it just for a few minutes, it didn't seem to work, so I had to take it back. I love how PetSmart will give you a refund on items even if you used it once (this might not be the case for everything). I have had to take harnesses, collars, and other dog accessories back because they didn't fit and they've never given me a problem. They just ask what is wrong with the item and I just tell them it didn't work or the wrong size. Also, PetSmart honors posted prices even if they've expired. I recently bought something and noticed on my receipt that it was different than what was posted. I asked them about it and apparently, they forgot to take the sale price down. They honored the sale price for me and gave me the difference back!! That's customer service at its best!! Will continue to come back as they've always been good to me and my pet.
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