I haven't gotten my sectional delivered yet so this review is strictly based on my experience in the store. I was nervous entering the store because they were having a 1/2 off event this weekend. When I entered a salesman named Frank greeted us. He wasn't your usual super pushy salesman. He was very nice and allowed us to wander around the store without following us. He kept checking on us every little while which was very nice and helpful. This was our first "big" furniture purchase and Frank made it very easy. I would highly recommend working with him. I will update the review once I get it delivered.