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  • Update: After I left my initial review, Howard did reach out to me to find out what happened. Somehow I fell through the cracks from my initial request for a quote earlier this summer. Howard explained the situation and the growing pains with an expanding business. He was genuinely apologetic and offered to make things right. It wasn't an emergency to have our Sisso removed, so I scheduled for the next time they were in the area. A few weeks later the tree is gone - the crew was quick and cleaned up after they were done. Howard treated my stump and said they would return in about 4 weeks to grind it below grade. Today Howard returned to grind out the stump and completed the job as promised. I am glad I stuck it out with Heartwood, I am happy to use and refer them in the future.
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