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| - We went by last night to give this location another try and it was not a good experience, in fact it was worse. I handed our waiter, David N., the letter which still had the gift card attached to it (you guys sent us a $45 gift card to give you another try). In the letter it states that the manager would like to know we are there and they could make sure our experience was a better one and would like to meet us. This did not happen, the waiter stood there and read the letter so I don't know if it was waiter who did not inform management or they just didn't want to come out, but we were never approached by any manager.
We ordered the eggroll sampler and it was just put in front of us with no explanation of the sauces (never have we ordered any of the eggrolls). We had to go back through the menu to read the individual eggroll descriptions to try and figure this out the sauces but I still don't think we got it right. Now, of course this isn't the biggest deal so we just let it go.
My friend ordered the grilled fish tacos with no marinated onions and instead cooked onions with no chipotle sauce (she's very sensitive to heat) and to have that replaced with your creama (from the "slim" menu). She received her dinner and there was no creama, just chipIotle sauce, a very minimal amount of grilled onions (a taco had ONE small strip) ZERO avocado (as it states on the menu its served with it) and somehow there was a pickled cabbage?? (it's not stated thats on the tacos on the menu) We asked the server if they could remake it and at this point we are getting very frustrated with the service and food. I had to ask for my coke and her water to be refilled MANY times despite the waiter always walking around. I was genuinely flabbergasted I had to ask for refills with how much he was walking by.
So, by now, after already a long wait to receive our food to begin with (the restaurant was not busy by any means from what we could tell) we had to wait another 15 minutes for her food to be remade, so my boyfriend and I stopped eating out of courtesy. 45 mins after we ordered our food, we FINALLY got to eat together and of course my boyfriends and I's dinner was cold. My friend STILL then had a problem with her order (the tortillas were not cooked) but by then we were so hungry we didnt say anything.
Now, here comes the time to pay. After the waiter took the $45 gift card off the total, the remaining balance of the bill was $42 and change. I only had twenties and my friend had her debit card. So, we told the waiter for $20.00 on the card and I put down two twenty dollar bills. David, our waiter, brought back the receipts with no change! Never EVER had I had a waiter just assume the remaining change was theirs and pocket my cash. He never asked if we needed change to verify it was his, he just took it! I asked for it back and he mumbled an apology about be busy or whatnot (which none of us believed, he was making excuses all night and the place WASN'T busy).
For this trying to be a make-up from last time for the burnt food and bad food, you guys SERIOUSLY missed again. I don't know if it's this location or whatever but we are very unsatisfied with the service and food and that the manager wasn't around to make sure our dining experience was better than the last. I really enjoyed you guys, but at this rate my friend says she NEVER wants to come back and I don't blame her!!!
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