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  • PLEASE SHARE Please don't go with Centurylink for your internet company. Save yourself the headache. In march I realized that Centurylink had lowered my internet from 20 mbps to 7 mbps and raised my bill from 35 dollars a month to 65 dollars a month(which I had been paying for around 7 months). So I called and complained, they sent me over to their "loyalty" department. This is when they realized I have been a long time customer with them, and decided to put me at 20 mbps for 35 dollars a month. They said I would not be entered into a contract. I also bought my own modem at the time, and sent back theirs. Today I call because I finally noticed that I was being charged for their modem still. So I ask them for a refund they said "we can not do that but we can apply a credit". Any other time that would have been acceptable for me. However I wanted it returned to my card, because I was planning on switching to Cox soon, because Centurylink does not provide higher than the 20 mbps; in my area. Which turns out we need a lot more than that. So I spend 2 1/2 hours in the chat trying to get them to refund the amount that they had been taking out of my account wrongfully. When I am finally with the disconnect department (the 4th person I talked to that day). They finally tell me that I am in a contract and that in order to disconnect I owe them 200 dollars please! I told them I was told that I wouldn't be in a contract by the person who setup the account. The guy (number 6 by the way) tells me well it has been on your monthly bills that you get in the mail every month. Well I don't look at my bills since its taken out automatically (obviously or else they wouldn't have gotten away with charging 65 dollars a month for 7 mbps of internet or gotten away with over charging me for 5 months for a modem I don't have). I tell him I specifically asked the person over the phone if I would be in a contract because I was thinking about switching to cox, and the employee said no you wont be you will continue on a month to month. All in all they said either you 200 dollars or you are stuck with us, and everything that comes with us crappy service, horrible internet speed, and agents who are more than willing to lie you. So please don't get Centurylink they will screw you over the first chance they get and everytime after that.
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