We frequent this location but the challenge with take out is usually the same. You ask if they have included something specific (for example) fortune cookies, and they assure you they have. As you feel around the bag, sure enough they are there...under all the food! Then when you get home you find out they didn't give you enough. If you order 4 entrees you should get 4 cookies. Seems simple enough. And it's not the biggest deal...until your kids find out they don't all get a cookie. Seriously, this is not a hard thing to do. You want to WOW your customers if you want them to return. Not only return but recommend your location to others.
We will go back. But next time I'm going to be the annoying customer who stands in the check out line and unpacks my bag on the counter before I even consider leaving the building.