I've been in about 3 times, so far only to get retainers for my septum, and each time I've been met with nothing but killer customer service from both Tony and Tanner. Love that I don't ever have to wonder if the jewelry I'm wearing is going to end up irritating me & I really appreciate having them bend a retainer for me to ensure it will fit comfortably. I don't plan on ever going anywhere else for my jewelry/piercing needs!