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  • i ordered a piece of furniture from havertys in April for Delivery in June. When the piece was delivered it was damaged, which is fine but the way they handled the situation was far from professional. i was initially told i'd have to wait another month to get the piece then i was informed that i'd recieve it a week later. Prior to delivery i was told there had been an error and the only piece they had left was damaged. we reached out to another haverty's asking about their floor unit asking if they were able to sell that similarly to how the other store had, they declined. On 7/4 I cancelled my order, went to a competitor and ordered furniture to fill two rooms in my new home. my issue here is that my cancellation and payment was apparently never issued, i spoke with Haverty's on Friday asking about the status of my refund, they advised me to call in Monday so i did and they said it was never processed. i finally got in touch with someone to process my refund on Monday. Overall this was a very poor experience, my salesperson was great and i liked the products offered, but i would never deal with this company just given the situation which was triggered by one individual issue.
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