Not in the least bit impressed. Dozens of employees moving at a snail's pace behind the counter but nary a customer being helped or served. Had trouble making eye contact, get greeted of have one of the staff take my order even thought I was standing right in front of the register under the order sign. Employees seemed more interested in talking amongst themselves. The apparent manager was complaining to another employee about a previous customer. Decorum & professionalism, please! That's just bad form. Waited 5 minutes for the blandest, crappiest & most expensive egg sandwich I've ever had. I guess when you have a captive market, brand standards, customer service and quality don't matter. Bad move LGO PHX Sky Harbor.