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| - I had never been to a dealership shop for service, ever... at least as long as I can remember back, and I have always heard mixed reviews throughout the years about 'dealership service'. I was less than excited arriving & wondering while I waited, what the outcome would be...
Not disappointed, at all, for a basic experience. I admit, I kind of expected more since I pay for the Honda Care package, but also understand business. That extra 10 minutes on a car wash or quick wipe of the debris would have probably caused a delay in the wait list, & a small fractional loss in potential profit, so I get it. And didn't walk in expecting it to be like sitting VIP with a wad of cash in pocket after dropping off my Porsche in Scottsdale. I just think it would have made me smile a bit more on a Saturday afternoon had I not had to walk back into my own pile of dirt on the floor mat or dust collected from my driving on the windshield.
Let's get to that waiting room, though... and, this was probably the least best part. Because if you enjoy being shoved in a tiny, hospital-like cafeteria area for an hour or more- this is great! Otherwise, enjoy the tiny, cramped area w/ uncomfortable plastic chairs, awkwardly mounted flat screen (HGTV is interesting- props on that & a decent volume!) and there are two vending machines next to a popcorn maker (that an employee has to remember to tend- good luck) & coffee/tea stand next to a case of stale donuts. Honestly, I think it is similar to a low-budget hospital. Not great.
Luckily, service doesn't take long. Was done a wee few minutes earlier than earliest estimated time. It was easy for them to find me in their computer system, but I was a bit irked I had specifically asked the service attendant to please fill out the service log in my user manual. I prefer keeping a soft copy as well as technological. He did not. And that led to my biggest pet-peeve about ANY service station... the techs ALWAYS shut your automatic lights off, but NEVER turn them back on! When lights are constantly on with automatics, it is a rare 6 months you turn them off, manually. So, for a tech to do that in the middle of the day but forgets to turn them back on, and we don't notice because it is 3pm in Arizona & the sun feels like it's heat has also blinded you brighter than the worst aftermarket LED high beams... you don't SEE your lights are no longer "automatic" when they are off!
Fast forward to then driving from the dealership service garage to friend's to swim for a bit. Left at dusk, but dark comes 5 minutes down the road... and guess who is promptly pulled over for NO lights?! Yep... and, I certainly learned my lesson. But I would legit tip anyone servicing my vehicle a generous amount if they could remember to turn the freaking lights BACK on auto as they originally were! Sometimes I feel like passing the buck on my own responsibility is legit when it also comes to personal accountability to the one responsible for leaving things how they found it or better condition. Passive-aggressive entitlement & slight need to feel less stupid explaining that "forehead slap" moment to a cop.
So, overall, this place was good from first experience. The world doesn't hand you a cake with gold flakes for purchasing extra care when it only promised it would cover bumper to bumper & maintenance. The waiting room could use improvements, yeah, but making an appointment is a convenience so you aren't dreading the first come, first serve nightmare at any other shop on a Saturday, the ONE day majority try to tackle all their errands & such.
Everyone was attentive & respectful. Went over everything in person prior to departing. It was easy, convenient & I appreciate the guys working in this heat, especially on a Saturday when I know the shop is busiest with plenty of less than patient or pleasant customers! Not dreading my next service appointment. But hey, I'm a designer- can we please do something about your waiting area?!
So, overall everything was good. They were respectful & did the job well (to the best of my knowledge). Going to be back because I'm already paying for it w/ buying the car from you! Just, please teach techs to turn auto lights back on & let's talk some waiting room re-design!
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