After my sister informed me that I HAD to get my roots done, being on vacation I had no idea where to go I just knew I wanted to be downtown. I called Alan Koa and to my surprise they got me in on the same day due to a cancelation, score! I needed a root touch up for my blond hair. I got an appointment with Jody. I was quoted $75 on the phone which is on the higher end but was told she was a level 5 stylist. She was very sweet. I got exactly what I wanted and the head massage while getting my hair washed was a huge 5 stars! The place is really beautiful too with the natural light from the windows. I was surprised when I went to check out that my total was $90.00. I have never paid this much for a root touch up and it is not like I had a lot of out growth since I just had my hair done 4 weeks ago but I will give it 4 stars because she did my color great but be prepared to spend $$$$$