We made reservations for Labor Day weekend and left a deposit. My husband got sick so I called on Tuesday to cancel our reservations for Friday. They refused to refund or offer a credit for a future stay. I was told that is their policy and I was aware of it when I made the reservation. Real customer service there! Even the campgrounds didn't give me a problem as I was canceling in plenty of time. I'll be finding a new place to board my dogs as they are not very interested in pleasing their customers. I'll bet they rent out our spot. Most businesses do use waiting lists as life happens and people sometimes have to cancel.