After seeing quite a few low star reviews I set my expectations low; however, this Apple Store was amazing and had excellent customer service!!! Yes, it was crowded and I did not have an appointment to fix my phone. I had my name added to the list, waited a little over a hour and when it was my turn I was helped. All of the employees were helpful,answering questions as I waited and telling me how much longer it would be when I asked. I was surprised at how friendly and knowledgeable ALL the employees seemed to be. Not sure why this place gets less than 5 star reviews!!