Very disappointing. We went to Elixir with high hopes given their menu and approach to food.
We arrived and were one of two groups in the entire restaurant. The waitress was pleasant enough, let us know the menu was limited and would be expanding. We ordered and it somehow took 35 minutes for basically soup, salads and a sandwich. By the time 10 minutes had passed we were the only group in the restaurant and it took over 20 minutes for them to tell us they were out of ingredients for one of the orders.
When the food came it was pretty good. Soup was bland, salad was unexceptional, but the veggie sandwich and thai beef wrap were both very good.
Unfortunately, despite the incredibly long wait time, the owner, who was in the building, declined to come out and say anything to us and even more amazingly told the waitress the best she could do is take 10% off the check. Most insulting - the waitress said that the owner said we could put our feedback on a comment card! Wow. The only guests in her new restaurant and couldn't come out. Simply amazing.
I can't even begin to wrap my head around that kind of mentality. She should be begging to come to talk to every guest during her soft opening, whether the food took 35 minutes or not. Then to not come out and introduce herself under these circumstances - just mindblowing.
We will not be back - I cannot support management with such little passion for their guests.
To have a brand new restaurant opening and not want to come out and greet