They get 3 stars because as far as fast food goes, it's good. However, they employ kids and people who do not take the job seriously and do not pay attention. As a result of goofing off in the kitchen, they did not put a bun on my burger. I don't know if it was an accident or if it was intentional as a joke because who forgets to put a BUN on a burger? I'm hoping it was an accident because it's seriously not good if there's a bunch of kids working in the kitchen who don't take the job or customer service seriously.