Great video rentals - they have everything. I also like how it is a small store and they make great use of their space. They also have lots and lots of older movies and have upgraded older releases to blu-ray.
Two issues: I agree, sometimes the staff can be rather cranky. It seems to be hit and miss whenever I go. Also, they never have new-releases in. I think it is they serve the general population of Yorkville and of course, all those people who work near it.
Overall, I like going to browse and usually end up renting more movies than I can consume! Their prices for certain box sets are reasonable, you're not getting much lower unless you go to Wal-mart..