Had an appointment for recall and regular service. The phone attendants are very delightful during my appointment set up. I got there and was greeted by a younger gentleman who could be more professional as the welcoming service guy. Their waiting lobby is nicer than Henderson. They have fruit, snack bars, coffee and tea. Adam called me over and he was very professional and direct. I find that most BMW agents are passive rude but Adam was not. He handled all my questions and was very organized and multitasked very well. He made everything very easy. I find that their prices are a little bit on the higher end side, but this is BMW. I was happy with my loaner car and when I returned to pick up my car, they have me 50 dollars worth of gifts as my thank you for coming in and getting recall done. Yay!