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| - I have to offer both serious critique and genuine praise to the Target located at 10404 N 43rd Ave, Glendale, AZ 85302.
We went in earlier this afternoon and purchased a brand new PS4, an extra controller and a couple of games.
When we arrived home and opened the box we were very disappointed. Inside the package was clearly repacked poorly, cords in various places, cardboard edging damaged. The Controller was damaged, including missing the entire top/padding of the left analog stick.
The console itself was worse, in places the case was splintered, with slivers of plastic coming lose. The shinier side of the PS4 was covered in scratches and smudges like you would expect after years of use and exposure. Lastly the bottom of the console was smeared with gum.
I brought the item back to exchange and do have to say the lady that helped us at the counter was incredibly friendly and helpful, but in the process uncovered further issues with the original purchase.
During the purchase of a PS4 the employee is supposed to scan in the PS4's unique serial number onto the receipt. The employee had not done so. While waiting for a new PS4 to be brought up and processing the exchange the two employees mentioned the employee who made the original sale by name and did so in a way that clearly suggested they were suspicious of his behavior.
Given this and given that this was a damaged, used PS4 inside a locked case. The conclusion is simple. Either a return was processed where an employee did a poor job checking the system over, or an employee in the electronics department performed a switch and took a new system in place of the old one.
Due to the fantastic service I received at the guest desk, and the somewhat shady behavior of the original employee I Must conclude the latter. I hope Target investigates this thoroughly and that no one else is being passed shoddy or damaged goods in place of new.
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