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  • I used this place a few months back for a cleaning. I liked the dental technician a lot, so I knew I would be back to this place. I have a tooth that is aching, but do not have insurance. I called today and spoke with Lisa. She would not give me any information to help me prepare for the cost. She just kept telling me that they have to do an exam ($49) before she could tell me anything. I told her I understand she can't diagnose me over the phone, and I just needed an average or even just an estimate of the cost of a routine filling, and she still kept being difficult. She kept saying that it could need a root canal or something else. Even though I explained I understand that, she still wouldn't give me any kind of a price range. She could have easily just said our most basic filling is this much, and the most extensive root canal is this much. That would have made me happy enough, and given me enough information to make a decision. Why would I come in and pay $49 for an exam to find out the filling is too expensive and have to go elsewhere to pay for another exam? The funny thing is, I can remember coming in to the office for my initial cleaning the first time, and her being very rude. I even told the tech about it, and asked her to mention it to the doctor. He should be aware that his first line customer service is poor, and this just sends people elsewhere. At this first visit, I explained to the dental tech, that after dealing with the receptionist, I had decided not to return to their office, but the tech did such a good job and was so friendly, I decided I was going to return. Well, this is strike two, and there will not be a strike three. In a city that has a dental office on every corner, I don't have to, nor will I, settle for anything less than complete professionalism and politeness. The only reason I am giving a 2 instead of a 1 is because I did like the technician on my first visit. Sure hope Dr. Kim reads this.
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