My husband sent me a surprise bouquet of Christmas flowers yesterday. When I got them, they were in a black box wrapped in plastic with an empty glass vase. They had no water viles or wet sponge to keep them cool. I immediately filled the vase with water and the flower food packet provided. They looked very limp and wilted. When my co-workers saw them they advised me to take a picture and send it to my husband and tell him to file a complaint with FTD. He did just that, he sent them an e-mail about his dissatisfaction and the fact that he was embarrassed. After we got to work today, FTD contacted him and said that they were going to send me a new bouquet today, but that they would need the other one back. He explained to the lady that they were at our house which is 40 miles away one direction from where we work. She said "well, we need them back". So, my husband said okay and asked that they deliver my new bouquet to me today at work. They told him that I would get them at 3:00 p.m. He then drove 80 miles home and back during his work day to bring me the first bouquet on my lunch so that I could give them back and get my new bouquet. Well, my new bouquet never arrived today. This evening, I contacted FTD and demanded a new bouquet and a refund. While they refused to do both, I did manage to get a refund and still have the bouquet. However, we will NEVER use FTD (FAIL TO DELIVER) ever again!