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About: http://data.yelp.com/Review/id/_Kp5MuuPACwkrfAszSo4DQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-09-06 00:00:00 (xsd:dateTime)
itemReviewed	George Brazil Air Conditioning & Heating
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	We have a medical clinic in Scottsdale. On a Saturday we lost power due to an issue with the breaker box. We literally had clients getting medical treatment. No one was in jeopardy but we needed emergency servicing ASAP. I contacted George Brazil and I explained my emergency. The woman started going through a HUGE script before she was able to get me to scheduling even though I interrupted her and begged her to get to scheduling and I would be more than happy to listen to the required advertisements and policies. She said she could not and that this had to be done. I waited. She then put me on hold and went to service. After a long hold she came back and told me "before we can set scheduling we need to collect a credit card". This was very unsettling and insulting since I had used GB before...they even knew it was me by phone identification when I called! I told her that I didn't have time for this and we needed to get someone out here. She said there was no choice. I told her that I will call someone else and write a review on Yelp. She said, "That would be fine". GB spends quite a bit of time on marketing and branding as do we. We have a well known business in Scottsdale and refer business to other businesses on the regular. I don't like writing bad reviews but I would caution you if you plan on calling GB if you expect to have your service needs attended to expeditiously. It seems they put their needs far before their clients needs. Common sense would have indicated that this could have been a medical emergency and it was clearly made we had active patients at our establishment. I am very disappointed in the treatment and GB's need to put their needs above all else. I mean...come on.....there is a time and a place when exceptions can be made but SHOULD be made to benefit clients and the public. This was a very upsetting experience. I will never use them again and I will actively campaign for others not to use them. After I hung up, I popped up electricians on google and had someone here in about 20 minutes. Please feel free to PM me for a SOLID electrician referral.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Ross

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