I have been a business member of VCA for over a year. We originally joined to fill in the gaps in our schedule, and now do a steady stream of business through this group. Customer service is great-Genesis, Natasha, Jimmy, Monica...and I know I'm missing a few! I highly recommend joining if you have a business. At the very least you can earn barter dollars to spend on your employees, to eat out, and/ or re-invest into marketing to grow the cash side of your business. So many benefits. The negative reviewers below are truly missing something.