I purchased a washer for $788.11. Delivery was supposed to be the next day. I was told by sales rep and also received a call later in the evening informing me that the delivery would be July 2, between 10:30 a.m. and 12:30 p.m.
Come that day I waited till 2pm and no word on my purchase. I called the 800 number and after minutes being on hold, the person tells me there is no record of delivery.
So, while she searches for more info, I am still on hold. Finally she tells me I will receive a call that evening for a re-scheduling time. I call Lowe's and ask to speak to the sales rep, after serval minutes on hold, I was disconnected. I call back and finally spoke to sales rep.
She tells me there must of been a misunderstanding on my part........Really????? I have message recorded on day and time of delivery. So now I have to wait for later on that evening, for info on delivery time.
I get it, delivery time will be from 10 a.m to 12 p.m. For today.
A little before 8 a.m. Lowe's is here to deliver!!!!!!! WTF is wrong with you people?
Can't tell time? Can't read? Terrible service from Lowe's. Do I get an apology call from manager? Hell No! Do I get a discount for inconvenience, absolutely not!
You suck Lowe's.....I'll stick with The Home Depot.