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  • By far the worst customer service I've ever had with a company. I purchased my service in November, 2017, so mind you only 4 months ago. I tell your customer service rep that I do not need a new modem, that I already have one purchased from being a previous customer with you and you tell me one of your techs will come out with a new one anyway, just in case mine is outdated. Well, my modem was just fine, which your tech confirmed, and he leaves with the new modem. However, I'm still getting charged a modem lease anyway. After having 5 days of service, you guys choose to bill me but I'm not aware of it because I was told I would see a bill in 30 days. So because I had no idea you were billing me so soon, you guys charge me late fees! I call to correct the above issues and another rep tells me you charge all of your customers one month in advance for service but you promise all sorts of things, like refunding my install fee, my late fee and even sending me a $100 gift card for all my troubles. Mind you, I wrote down reference numbers for each of those too but apparently those mean nothing. Fast forward to today, after several phone calls that shouldn't have ever needed to be made, I'm still calling about the monthly modem charge. In the end, I'm called a liar and told that they have it on file that I'm leasing the "new" one so sorry not sorry is how your customer service handles it. I don't like to make mountains out of mole hills and I try to be as polite and cordial as I can be but you can imagine how frustrated I am at this point and don't need attitude from your customer service when they're the ones who keep screwing things up! Oh by the way, never got the $100 gift card that was promised either. Shocker!!! I'm absolutely done with your company, you were never this bad before but obviously your only concern is money and not your reputation.
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