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  • I was a patron to this cleaner twice after seeing all these glowing reviews. After receiving quality cleaning and fine customer service upon my initial visit I gave them repeat business. Unfortunately I can now only refer to King West Village Cleaners as a place to gamble. Due to extreme neglect or pure ignorance they washed my designer jacket (previously in great condition) in a way that effectively ruined it. The colours were washed out leaving a tie-dye like pattern and the material was irrecoverably wrinkled. When I returned to address the issue they offered less than half of the compensation that I (and friends who I consulted) felt was appropriate. To add insult to injury they accused me of being a criminal, arguing unfoundedly that I have likely tried swindling out dry cleaners all over the city. On the contrary the argument was not worth my time. I received only $15 and my destroyed jacket back. This was by far the worst and most insulting retail customer experience that I have ever had.
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