rev:text
| - Perhaps I was easily sucked in after a horrible customer service experience that morning with everyone's favourite company, Rogers, but I had a fantastic experience at the Yorkdale Apple store.
I came in with two objectives: get information to help me decide whether or not to finally bite the bullet and switch to Mac after being a PC person all my life, and see if I could get my iPhone repaired (yes, the ubiquitous water damage story...dropped into an unsuspecting - but clean, I swear! - toilet).
The store was packed as only an Apple store on a Sunday mall afternoon can be, humming with people being dazzled by cool technology. Still, I was approached within 30 seconds by a clean cut and smiley guy in blue, ready to tell me whatever I wanted to know and sell me on the myriad coolness of Mac. This guy spent a full 45 minutes with me, patiently answering questions and giving me a mini-lesson on programs for my laptop and my iPhone. He also scheduled me for an appointment the next day at the Genius bar to see about my phone.
I left without buying, but seriously impressed. The next day, I returned for my genius bar appointment. I was seen within 5 minutes of entering the store (still packed with a long line, but my name was called on time) and the new smiley clean cut guy in blue was kind and helpful to me. He ended up giving me a brand new phone, because the damage to mine had been minimal - something he clearly did not have to do.
So, my question is now: Do I spend the $500 "cool" premium that comes with buying a Mac, when I could have a comparable PC for much less? With customer service like this, I might just be a convert.
|