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| - So car Dealerships are notorious for bad experiences and I've had my share of them. But reviews need to be taken in context. The other three reviews I read were bad experiences and I would have felt the same way if I were in their shoes.
Dealerships, regardless of vehicle manufacturer basically have three departments; Sales, Parts, and Service. There are two additional factors that drive all three departments; Product Knowledge, and Customer Service.
My visit today was due to a somewhat an emergency situation. I blew a tyre (sidewall), so needed a tire replaced. I got the temporary spare on and was hobbling everywhere, sure to keep to speeds rated in the spare because I couldn't afford to blow the spare.
It's Easter Monday, I arrived at the Parts department at about 11:30. From a product knowledge perspective, they understood the tyre size and speed/load rating jargon I spewed out and told me they didn't have my tyre in stock, but said they can order it and have it in about 2-3 hrs. So I booked a service appointment for 15:00 and told them to call me as soon as the tyre came in.
I didn't receive a call and it was now 15:33, so I called them. They had told me they just received the tyre and was booking it into the system and generating the work order for the Service Department. I told them I would be on my way in and would arrive within 10 minutes.
When I arrived, my service advisor, Heather, was not available, but another one that was free helped me as she recognized me from the morning. She tracked Heather down to let her know I was here, then took my keys to move the work along.
Off to the waiting room I went. Inside there was seating for 10, with a micro kids corner. I assume the furniture was just stored there and you would bring it out if you want to use it. There was a flat panel TV opposite a counter with a water machine, a Keurig machine, and a Caffitaly machine that dispenses shits of creamy espresso. There is also a mini fridge (for staff lunches, not customer snacks)!They also have free unsecured WiFi at Blazing speeds (see pics).
My tyre was replaced in 40 minutes exactly the amount of time it should have. They washed my car before returning it to me and I was back on the road within 1hr from arriving. I'm pretty sure the fact that it was a holiday for most that got me the appointment time within the same day (counting my blessings), but the staff was super friendly and accommodating none the less. I definitely had a good service experience at Vaughan CDJR this visit. 4 stars.
If you would like to experience more, come dine-with-me.yelp.com I'd love to have your company.
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