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  • Where do I start? This review could have been turned out far more positive had it not been for the lazy and care-free attitude of the management (or whoever runs their Twitter account). I went in for lunch the previous Saturday with a friend for lunch before the movies. The hostess was half asleep. No energy. No umph. No smiles. No desire to be there. Nothing. Our server was mediocre at best. Took the order and was pretty much out of the picture after that. The food runner almost dropped the food on the table. Stated the name of the dish as if it were the most boring and depressing thing in the world. No eye contact. No check in to ensure we were good. Nothing. Gone. Now, I've been to a lot of taco joints, so I couldn't understand how is it possible that any of the food is served without salsa at this place. I couldn't get anyone's attention, so I walked to the bar, asked the bartender for some hot salsa, and he provided me with a bottle. Like other taco joints I've been to, I guess it's self serve on the salsa at La Carnita. Then, the food runner comes by and starts removing plates before the food on the main plates was gone. I even said "we're still working on it." But she still took our plates. I guess they just couldn't wait to get us the hell out of there. The server came by. I asked for the bill. It took about 10 minutes. The food? Really, really good. I might have increased my rating based on the food, however ... I tweeted about it. The restaurant's response was lazy. They have removed it since, but they said, and I quote: "Reeealy (sic) hate hearing this, but appreciate that u care enuf (sic) to tweet us. We will take a close look. Hope we see you again." A couple of back and forths, but not a single inquiry as to why my experience wasn't good. No effort to correct a poor customer service experience. I basically said that the staff's attitude was a reflection of the management. Their actual last response to me was: "Uh, alright man, do your thing." Completely unprofessional - and they don't deserve a dime of anyone's money. The Playa Cabana chain could teach these guys a thing or two about how it's done. And really, the food is much better. They'll even bring you salsa to the table.
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