The wheel came off the track, cable went flying. The technician showed up in a few hours and got it fixed in no time. He's very knowledgable and fixed the problem very quickly. The lady at the office returned my phone call promptly. I feel they are honest with their work and quote up front. I had questions about resetting the remote, the technician spent time showing me how to do it, I didn't feel like a bother. Yes would recommend. Not sure if price is competitive, but seems reasonable, this is the only company I called because of the good reviews on Yelp and I wanted the door fixed right away, didn't want to call around.