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| - This is tough to give stars to this experience and I definitely want the company to see this and fix the issues they are having.
I received my first order with them. The quality, the design, the product is outstanding!!! I am in LOVE with what I received! 10 stars if I could give it. I want to order more products with them.
Now, the negative.
With first order, I had a major headache with them. I placed an order with Silk Cards. They redirected me to a sister website/company. I was on a deadline to receive my order. Almost two weeks after confirmation of my order I didn't hear from them, so I called to inquire about the delivery of my order. Apparently they didn't start working on it, because they had some questions. However, NO ONE had contacted me about these questions!!! So, my order was just sitting there. Now I was running out of time for production. After debating with manager for some time we agreed upon discount for inconvenience and they had to ship my product to the conference where I was having meetings. Product arrived just an hour before my meeting, it was gorgeous and I was happy it finally turned out to my satisfaction.
I put all of this aside. I LOVE the product and happy with their effort to make things right. I am producing new product and want Silkcards to produce my second product to match first. I request a quote. No response. I request a quote a week later again. Another week goes by, I get a phone call and email with questions. We go back and forth trying to catch each other. They seldom pick up a phone, so if you have questions, be warned that it's hard to get anyone on the line. If you email them it may take a week for them to respond.
Exactly one week ago I got to speak to a lovely rep, Kimberly, about my quote. She promised to get back to me with a quote. Today is 7 days after and no quote! After two emails and a phone call I got an email back: no hello, no name, nothing, like there are no humans working at this company! The email said to login into my account and quote is there. Well, the quote is not there. Also, their website, which they want you to use if you live in Vegas, doesn't work on Mobil devices. Common, it's 2017!
I am very frustrated with the level of customer service in this company. I actually met most of the people who work there in person. They are amazing guys! It makes no sense why they work so hard to drive customers away?!?! The only thing I can think of, is that they hate their owner and want him out of business.
I truly want them in business, because I love their product! I hope that someone will read this review from this company and decide to make a positive change. You have World Class product and you can easily become a world class company, but you need to step up in your customer service.
Your caring customer!
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