Went in today for an express oil change. Arrived and after waiting for about 5-10 minutes for anyone to speak to me, I was told that it would be about 15 minutes to get the car in and 30 minutes for the oil change. Told them fine. After 35 minutes, they still had not taken my car back and had 6 cars behind mine. After 45 minutes I finally left and drive a mile to jiffy lube. Car was pulled right in and they are finishing up as I wrote this. I'm all for the dealership doing repairs but they misrepresent about an "express" service.