In my past review I had problems with this store, so to be fair I can now state the company is at least attempting to be fair to me the customer.
Recently in February I went back to the same store where I bought all my furniture and bedroom set at. As I walked into the same location I had my plans to be set on two dressers for my wife and my daughter. I went to the rear of the store where I met with with the sales associate. I pointed out the two dressers that I wanted, after pointing them out she saw noticed I was there before and was shocked at how much was literally spent by me in the store.
What shocked her and then shocked me is the funny dishonesty that some sales people have and that this store will lose from. She noticed how much I spent and said I could've given you such a better discount plus some free items for going above and beyond with the amount you spent. As I stood there just preparing to become pissed at what I heard I just sat back and made an offer on the dressers and told my wife this will be the final time we come here.
The reason I am stating in my review I am a fan of this store is, because I personally spoke with the store manager who listened to every word I had to say about my experience in his store and told me anytime I wanted to return just to speak with him or request him and he would help me and my family personally.
What I strongly believe still is the customer service by this location is professional at times. Depends on who you speak with. My personal experiences with Jasmine in customer service at this location has been a good experience and very helpful compared to prior times coming here.
I still think I may or may not come back here, but still shop around for my household items, because when I heard this from the sale associate, I felt my hard earned money could've been saved or at least had a fair deal made out.