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| - Me, my husband, and our son came here for a game of bowling for our annual birthday extravaganza day. Our 4-turning-5 year old requested bowling as one of his chosen activities for the day. We decided to go to Fat Cats to check it out, even though we live smack between this place and Brunswick. I was a little hesitate because of the reviews, and I should have listened to them.
We showed up at around 1 on a Friday. There were two families ahead of us in line, but the first family was finishing up as we walked up. The second family was next. They proceeded to chat the guy at the register up and was clearly in no hurry. Neither were we, so we were patient. Patient, that is, until about 10 minutes later and we were still standing there with an anxious kid waiting to bowl. The annoying part is there were TWO other employees behind the counter that could have easily helped us but they were busy doing other stuff.
Finally, 15 minutes later, the family walks away. Does the guy at the register help us immediately? NO! Not even a glance up. He turns and starts talking to another employee. 3 minutes goes by and I'm telling my husband that we should just leave. Instead, he walks up to the guy and says "Are you ready to help us yet?" He says "oh yeah just a minute, but he has to help you on that register over there". What?? Why did we just wait so long for YOU to help us on THIS register if that other dude can do it?
Ultimately the same kid ended up helping us on the other register. To be fair, he was very polite but the whole experience was really lacking. Next, we bowled. It was as expected and uneventful. The couches and table were a very nice touch. I like that. My husband was annoyed that the lanes were so much smaller than normal. I personally didn't care.
Before we left my son wanted to play some games at the arcade. Loading a gift card was ridiculous difficult. The machines have conflicting instructions on which way is the correct way to insert your card and times out on you. Going up to the counter for help was impossible because of the CONSTANT line. Once you finally get a card to use, scanning those into the insanely overpriced games is difficult.
Overall, we will absolutely never come back here. We spent more time in line and trying to deal with their crappy technology than we did having fun. The experience was awful, and it doesn't seem like they care because there are multiple reviews complaining about the same thing. Clearly the employees aren't taking them seriously. Don't waste your time.
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