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  • Giving them a 1 star is giving them too many. This place and the employees are unethical. They start their spiel with "our owner is a Christian and we are a Christian organization". They are anything but a Christian organization. The car I wanted was coming in a week or two - we put earnest money down so they would call us 1st when it came in. After about a week my sales girl sent me an email late Monday night that it is being delivered the next day and she will call in the morning. Then I hear nothing. I email, text (her personal cell phone because every time I would call and ask for her "the boys" who work there would try to snake her customers saying she just stepped out. How can I help you?) and called for a day and a half. On Wed at 1pm call and ask for my sales girl...I'm told she is off that day,. So I ask for, Elvis, the guy that was also helping in our request for a particular car. When he returns my call I ask why she hasn't returned my calsl. He says her mother died and no one has seen or heard from her and no one knows when they will. I felt so bad for trying to reach her and thinking she was avoiding me because there was no car. Well, she starts returning my messages shortly after I was told her Mother died. When I had my boyfriend call her - he said I'm so sorry to hear about your mother dying...she said What??? my mother didn't die who told you that?. I was so mad that they would lie about her mother's death as an excuse for her not returning my phone calls and emails. I sent her an email requesting the owners contact info because I'm sure the "good Christian" Joe Cardinale would not appreciate what I had been told. So instead of the getting what I ask for I have to take a call from a joke of a General Manager - Steve. Only now with all the unethical games they play - I was probably talking to just another sales guy. Anyway GM Steve starts the conversation tying to defend this guy and can't believe he said it ( I said But he did say it)...it's not like him...known him 15 years...he is a veteran! (Like any of that matters - he crossed a line that was wrong on many levels). GM Steve leaves the conversation (he did most of the talking) saying he will personally handle this case and get me the car I want at a good price even if he has to go to the moon and back. Even if I find it in Florida I will pay to ship it here for you - we will get this smoothed over. Guess what? You guessed it! I have never hear another word from GM Steve in over a week. He should have been calling me the next day with his next steps. So I sent my girl 2 messages (one text) that She needs to send us back our earnest money and close out our case. I will not be buying my next car from Cardinale Way. Have yet to get the check back. Got a phone call from another dufus there claiming GM Steve told him to call me. Put the number on my rejected call list...Done and DONE!
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